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Help/information

Ordering made stock:

Browse the website and put what you would like in the basket and check out !!!


DELIVERY ON THE ONLINE STORE.

If you usually have your order picked up in the cracker barrel or if I usually bring it to your house, choose PICK UP( i had to add a delivery for the checkout to be valid on the online store . If you are a new customer , you can either contact me to see what is best.

Once you have ordered i will message about the collection method.


Ordering out of stock items :

Use the contact us form on the online store and send me the details of your order (make sure you attach your number at the bottom unless you would like me to email you back) and I will get back to you. - this is to ensure that all messages come through as they do not pop up on facebook.

This includes ordering the mega boxes of 99 wax melts.


Any special requests:

For example if you would like a hamper or a gift box making.

Please contact me on the contact us page(make sure you attach your number at the bottom unless you would like me to email you back) and I will get back to you with the details.


Any questions:

If you have any questions please go through the contact us form on the website (make sure you attach your number at the bottom unless you would like me to email you back).


Reviews :

Please leave reviews good or bad ( always open to feedback) on the contact us page so that i could put them onto the website, please note on it if you would like to remain anonymous or not.


Scents:

If you have any favourite scents or would like to see what scent you would like help choosing a scent you would like just contact me through the contact us form (make sure you attach your number at the bottom unless you would like me to email you back).


Other payments :

You can still bank transfer on very few occasions and it is a new business account so you will have to collect the new details (nobody has these details) , i can take the payment in person via card machine or you can pay cash. BUT this has to be pre arranged and I will tell you when to send it as I need to take the stock off the website to ensure it isn't sold before you send the money.


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